Refund policy

Last updated: September 3, 2026

We want you to feel confident ordering from Seek First. Because our apparel is made to order, each item is produced especially for you.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at CS@SeekFirst.Store within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. After review, we will arrange an appropriate replacement or refund at no additional cost.

Size, color, and change-of-mind requests

Because items are made to order, we generally cannot accept returns or exchanges for choosing the wrong size or color, ordering by mistake, or changing your mind. Please review the product description and size guide before purchasing. This does not limit any rights available to you under applicable law.

Cancellations and order changes

Contact CS@SeekFirst.Store as soon as possible if you need to cancel an order or change its size, color, or shipping address. We will try to help, but changes and cancellations are not guaranteed once production has begun. If production has not started, we may be able to cancel or update the order.

Lost or delayed packages

If tracking shows no movement for an unusual period, or your package appears lost, contact us so we can investigate with the carrier and production partner. Orders shipped to an address entered incorrectly by the customer may not qualify for a free replacement.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.

Contact us

Email CS@SeekFirst.Store with your order number and the details of your request. Please do not return an item without contacting us first, because unauthorized returns may not be accepted.